BahamasEMR+ FAQs

What is BahamasEMR+?
BEMR Plus (Bahamas Electronic Medical Records) is the national digital health records system for public healthcare facilities in The Bahamas. It allows heal...
Sun, 6 Apr, 2025 at 11:21 AM
Who can access the BahamasEMR+ system?
Access is limited to authorized personnel, such as doctors, nurses, administrative staff, and other healthcare professionals, based on their role in patien...
Sun, 6 Apr, 2025 at 11:21 AM
How do I log in to the BEMR System?
Follow these steps to log in: Go to the BEMR login page: Production Site: https://records.health.gov.bs/ Training/Testing Site: https://records-qa.healt...
Tue, 3 Jun, 2025 at 4:07 PM
What if I don’t receive my OTP (One-Time Passcode)?
If you don’t receive your OTP:  Check your spam or junk email folder.  Try logging in again, this will prompt a new OTP. Still not working? Contact the ...
Sun, 15 Jun, 2025 at 11:04 PM
How to contact the BEMR Support Team?
1. Portal Link to submit a ticket  https://healthsupport.freshdesk.com/support/tickets/new  2. Email Address Healthsupportgov@bahamas.gov.bs
Sun, 6 Apr, 2025 at 11:15 AM
How do I reset my BEMR password?
If you can log in: Step 1: Click the user profile icon (top right). Step 2:  Select Change Password Step 3: Confirm by re-entering the new password ...
Mon, 16 Jun, 2025 at 1:32 PM
What if I get locked out of my account?
If your account is locked due to multiple failed login attempts: Wait 15 minutes and try again. If the issue persists, contact BEMR Support.
Sun, 6 Apr, 2025 at 11:15 AM
How do I search for a patient’s record?
Step 1: Go to the Calendar page. Step 2: Use the search bar (top right) Step 3: Enter the patient's name and click the search icon Step 4: From the ...
Mon, 16 Jun, 2025 at 1:30 PM
Can I access BEMR from my mobile device?
BEMR is optimized for desktops and tablets. Some features may work on mobile browsers, but for full functionality, use a desktop or provided handheld devi...
Sun, 6 Apr, 2025 at 11:14 AM
What should I do if I experience technical issues?
Clear your browser cache and refresh the page. Use a compatible browser (Google Chrome is recommended). Still, having issues? Contact BEMR Technical Suppo...
Sun, 6 Apr, 2025 at 11:14 AM