If you would like to request a refund for services you have applied for on My Gateway, you will need the following; a "mygateway" receipt and or bank statement of the transaction. Along with your user and contact information.
- Bank Statement
- MGW Receipt
- MGW User Information
- Contact Information
Please note the qualification for a refund from My Gateway is subject to review.
To submit a request for refund please contact the Helpdesk.
Email: dtuinformation@bahamas.gov.bs
Call: 1-242-604-4357